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How to Return Unwanted Gifts

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How to Return Unwanted Gifts How to Return Unwanted Gifts

Gift Refunds

If you return a gift purchased for you at AV Works Ltd, you'll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Don't worry, we won't let the person who sent you the gift know about your return.

Please remember that normal returns criteria apply unless the return is due to an error on our part. If the return is not due to an error on our part, the refund will not include the cost of other services provided to you in connection with the purchase. The cost of returning the item to us will not be included.

Gift Certificate / Voucher Refunds

If you return an item for which you used a gift certificate or voucher as part or full payment, we will refund the gift certificate or voucher portion to your gift certificate/voucher account and any non-gift certificate/voucher portion to the card used for the original transaction.

Gift certificates or vouchers connected to specific promotions are generally non-refundable. See terms and conditions for individual promotions.