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Return Items that Contain Hazardous Substances

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Return Items that Contain Hazardous Substances Return Items that Contain Hazardous Substances

These products are classified as dangerous goods under the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) because they contain flammable, pressurized, corrosive, environmentally hazardous or otherwise harmful substances. As such these products are subject to shipping restrictions imposed by the UK Government under The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2007 (CDG 2007). This means that these products may pose a higher risk if transported commercially than other products. Although quantities sold by AV Works Ltd are limited and therefore carry a relatively low risk during transport, our carrier and our fulfilment centres need to follow specific guidelines during transportation and handling. If you want to return such products to AV Works Ltd you must follow the guidelines set out below.

Please contact our Customer Support Team on 0191 414 6302 to return these items.

Below are the necessary guidelines you will need to follow. You can find further information and detailed instructions on returning these items by clicking on the above links.


If possible, use the original AV Works Ltd packaging when sending back the product to us. This packaging already comes with the labelling and packaging formats that you need to apply. If your AV Works Ltd parcel was damaged please use new packaging to send the product back to us. Make sure any containers with liquids, aerosols or other substances prone to spillage are tightly closed and do not leak. Place the containers upright in the box and make sure they are not loose. Put filling materials, such as the filling material provided by AV Works Ltd or some newspaper, around the product to fill any empty spaces in the box.

If you are returning multiple hazmat items you must only return one item per package to ensure compliance.


As above, if you are returning the item in its original packaging it is not necessary to apply a new label. If not, please contact our Customer Support Team on 0191 414 6302 to arrange for a new returns label.


AV Works Ltd may arrange for a specialist carrier to collect these shipments. Please contact our Customer Support Team on 0191 414 6302 to arrange a return of your item and you will be given instructions for your return. Please don't use an alternative return method for these items other than what is advised by our online returns centre.